Services
We provide the following virtual services:
Locations
We offer virtual sessions, online through a secure, HIPAA-compliant web page.
This service is available to all Texas residents.
In-person sessions can be available only upon specific request at one of our two physical addresses:
North Austin: 314 Highland Mall Blvd, Suite 301 Austin, TX 78752
South Austin: 2800 S. IH 35 Frontage Rd. Suite #215, Austin, TX 78744
Our Experts
Our therapists are all highly-educated, have engaged in rigorous supervision and achieve their highest levels of licensure. The process to becoming a fully licensed therapist is an investment of at least 4-5 years and our therapists do not stop their education and training there.
Our therapists complete training and certifications on the most sought after and innovative therapy techniques, and stay up to date on relevant issues and trends to be ready to help their clients through the most challenging situations.
Therapist: Fully Licensed Social Workers and Professional Counselors (LCSW and LPC)
Master’s Degree and supervised graduate student internship.
Completed at least two years of supervised experience post-graduation to move from a master’s level license to full clinical licensure.
Associate Therapist: Master’s Level Licensed Social Workers and Professional Counselors (LMSW and LPC-A)
Masters Degree and supervised graduate student internship
Graduate Student Intern
Graduate student in the final semester of their master’s program and supervised graduate student internship.
To learn more about each of our therapists, please visit our Team page.
Our Expertise
LGBTQIA+ and Coming Out Issues
Concerns about Living with HIV
Abuse/Trauma Issues
Depression and Anxiety
We provide therapy in all languages.
Interpreters qualified in mental health translation in all languages. Please let us know if you need translator services, and we will be happy to facilitate this for you! Click the Language Dropdown button at the top navigation to switch this website to Spanish.
Intérpretes cualificados en traducción de salud mental en todos los idiomas. Por favor, háganos saber si necesita servicios de traducción, y estaremos encantados de facilitarle este servicio! Haga clic en el botón desplegable Idioma en la barra de navegación superior para cambiar este sitio web a español.
how do I start? video with Vylette Ward & Heath Collins, CLSW-S
Waterloo notifies all clients of their responsibility to pay the agreed upon amount for the services the client receives to the best of their ability.
All self-pay services are provided an up front Good Faith estimate as required by the No Surprises Act.
We do our best to verify insurance benefits, but understanding the insurance company may complete a claim with a different client responsibility amount than we were originally able to verify, insurance costs are ultimately the client’s responsibility and differences may be due to the client.
How it works
Join our scheduling list
Click the button below to sign up for our scheduling list
Waterloo: safe and affirming space for your queer mental health needs since 1983